Refunds policy

Welcome to our virtual goods and business consulting services. Before making a purchase or subscribing to our services, please carefully read the following refund policy. We are committed to providing high-quality virtual goods and consulting services that meet your needs, but we understand that in some cases, a refund request may be necessary. Below is a detailed explanation of our refund policy.

1. Virtual Goods Refund Policy

Virtual goods refer to any digital products such as eBooks, software, courses, training materials, subscription services, etc. Due to the nature of these products, once purchased, they are generally considered non-refundable. However, we have outlined the following refund terms:

1.1 General Refund Conditions

• We offer a 14-day unconditional refund guarantee on virtual goods, provided that the product has not been downloaded, accessed, or used. If you have already begun using or downloading the product, a refund will not be provided.

• If you encounter any technical issues preventing you from accessing or using the purchased virtual product, please contact our customer support team immediately. We will assist in resolving the issue, and if the issue cannot be resolved, a refund may be issued.

1.2 Non-Refundable Situations

• Virtual goods that have been downloaded, accessed, or used.

• Refund requests made due to user errors (such as accidental purchases or incorrect orders).

• Certain specialized content in courses or subscription services (such as one-on-one coaching, customized services, etc.) once accessed or used.

2. Business Consulting Services Refund Policy

Business consulting services include all forms of customized advisory services such as strategic planning, market research, and business development consultations. These services are often tailored to customer needs and involve face-to-face meetings, phone consultations, or email exchanges.

2.1 General Refund Conditions

• If our business consulting service fails to be delivered as agreed, we will make every effort to resolve the issue and offer a full refund if we are unable to provide the service.

• If you cancel the consulting service within 14 days of purchase and no service has been utilized (such as no consultation meetings or reports have been provided), a full refund may be requested.

2.2 Refunds During Ongoing Services

• If the consulting service has already begun (for example, an initial consultation meeting has occurred or preliminary reports have been submitted), we will charge a fee based on the work completed and may provide a refund for the undelivered portion of the service.

• If you choose to terminate or cancel the service midway through, we will calculate the refund based on the work performed up until the cancellation, as per the terms of the contract.

2.3 Non-Refundable Situations

• No refund will be provided after you have fully utilized the consulting service, such as after receiving initial reports or recommendations.

• If a delay or cancellation occurs due to the client's failure to arrange meetings or provide necessary information, a refund will not be offered.

• Once the service contract has expired or completed, no refund requests will be accepted.

3. Refund Request Process

If you meet the refund conditions and wish to request a refund, please follow the steps outlined below:

1. Contact our customer support team: Reach out to us via email, phone, or live chat with your purchase details (order number, date of purchase, etc.) and the reason for your refund request.

2. Refund Review: Upon receiving your refund request, we will review it within 5 business days. If your request meets the refund conditions, we will proceed with the refund.

3. Refund Processing: Once approved, the refund will be processed within 7 business days, and the funds will be returned to your original payment method.

4. Special Circumstances

• Payment Platform Refund Policies: If you made a payment via a third-party payment platform (e.g., PayPal, credit card), please note that the refund processing time may be affected by the platform's policies. Refunds through these platforms may take longer to process.

• Force Majeure: In the event of force majeure (e.g., natural disasters, government regulation changes, payment platform failures), which causes delays in processing refunds, we will make every effort to resolve the situation and keep you informed of any updates.

5. Contact Information

If you have any questions regarding our refund policy or need to request a refund, please contact our customer support team via the following methods:

• Customer Support Email: service@huataiservice.com

6. Policy Updates

• This refund policy may be updated periodically to reflect changes in business needs or legal requirements. We recommend that you review the refund policy regularly to stay informed of any updates.

We are committed to providing you with high quality virtual goods and business advisory services to ensure that your purchase experience is as smooth as possible. If you have any questions, please feel free to contact us and we reserve the right to update our refund policy as appropriate. Thank you for your support and understanding.